We are so glad to inform you that this model of our product has been upgrade to a new model.
1. We upgraded the thickness from the original 16cm to an ultra-thin 5cm which reduces the feeling of space repression. Added aluminum edges to make lamps look more modern.
2. We have specially developed 3 other new styles for you to choose.
Here are the types for you to choose:
Type A: 3 colors changeable, With Bluetooth, NO APP, NO Remote, NO RGB (Aluminum Material )
Type B: RGB changeable, With Bluetooth, With Remote, NO APP (Aluminum Material )
Type C: RGB changeable, With Bluetooth, With APP, NO Remote (Aluminum Material )
Type D: RGB changeable, With Bluetooth, With APP, With Remote (Aluminum Material )
Type E: LED Ceiling Lamp, Cold White, No Bluetooth, NO APP, NO Remote, NO RGB (Ordinary Shade)
1. Global shipping. In addition, we support the Business Express, such as DHL, EMS, ARAMEX, etc.
2. We only ship to confirmed order address. Your order address MUST MATCH your shipping address/ Home address. For Russian buyers please leave us your full name, which is very important.
3. If you have not received your shipment within 45 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
4. Russian friends, please pay attention. We provide Russian logistics line for you, providing a home delivery service, please keep the phone ON, make sure the information you provide is correct. If you provide incorrect information, may cause delay of your parcel , we are not responsible and refused disputes. If this lead to second delivery, buyers should pay the delivery cost by themselves, thank you for your understanding and cooperation.
1. It’s our ultimate goal to make sure you have a pleasant shopping experience. Please leave us positive feedback and 5 stars rating if you are satisfied with our product and service.
2. We are working hard to fulfill your requirements. But if you have any problem when receive the parcel, please contact us by message or Trade Manager. Please DO NOT open dispute before communicate with us. We have a number of high-quality Gold Sale customer service will get back to you in 24 hours, they will give you the most professional feedback.
3. We understand the concerns and frustrations you might have, and will endeavor to resolve all issues. Please give us the opportunity to solve any problem. Thank you for your effort to make this sale and purchase experience a happy one.
1. The item of customer purchase will be declared at low price to help buyers avoid import duty in his/her country. In most cases, buyers will not be taxed by the customs. But please be noted that buyer is responsible for any import duty and local tax if therein apply is any.
2. When delivery, please check your parcel/box before signed it. If you find the parcel is abnormal, you can refuse to sign.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.