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Home & Outdoor air lazy-sofa

80% of buyers enjoyed this product! 7 orders
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  • Free Worldwide Shipping
  • 100% Money Back Guarantee
  • 100% Secure Payments

Product Description

Shipping

1.Order< $5,The product is free shipping by China Post Ordinary Small Packet Plus,It can’t track after the parcel left China.If you need the full tracking,please choose the China Post Registered Air Mail,and add the little money for the tracking,and it’s safely and fastly.

2.Russian and Spanish customer if your order< $2,suggest choose the right air flight carrier can be track.safely and faster.(add a little money).

3.Order< $5,we will be free shipping for you by”China Post Registered Air Mail”,or other registered shipping method.(USA free shipping by Epacket)

4.If the package is over 2KG,we could ship the parcel via DHL or EMS which will depend on your own decision.If you have any concern about the shipping cost,please feel free to contact us via trademanager or leave us a message,we will do our best to help you.

5.Please make sure your full address is matched with your shipping address before you pay. We are not responsible for undeliverable address.We reserve the right to charge the shipping fee again for returned items due to wrong address.(And Russian buyer please leave us your full name,Which is very important. Thank you.)Please Note and mark your phone number on the payment, it will help your product to be received safely and quickly.

6.If your confirmation time is coming,you still not receive the goods,please contact us,we will extend the delivery date first time.Please don’t open the dispute within 45 days.If after 45 days you still do not receive the goods, please contact us to solve it.

7.About Delivery time:Normally,Shipping is 15-60 days.But sometimes it may have5-7days/delay if meet bad weather or strict custom clearance…Hope you could understand and wait patiently.We will follow up the latest status of your parcel and keep in touch with you.

Returns and Exchanges Policy

We accept return and exchange if the item has any defect.Please contact us within 15 days regarding any issues. We will do our best to provide you a pleasant shopping experience.We always try our best to achieve your satisfaction,if there have any issue or concern with your purchase,please feel free to contact us.

Feedback

Dear customer, please leave us your positive feedback if you are satisfied with our service.You will be greatly appreciated. If you have any questions or concerns, please kindly contact us. We will do our best to help you solve the problem. We will respond within 24 hours(excluding the weekends and holidays).

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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of shopplusfy (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of shopplusfy.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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