Parts of Europe are free Import Tax via DHL shipping (8-12days) 欧洲部分地区通过DHL运输免费进口税（8-12天）
(United Kingdom, Germany, France, Netherlands, Belgium, Italy, Spain, Portugal, Sweden, Austria, Denmark, Finland, Monaco, Greece, Hungary,
Latvia, Poland, Romania, Czech,
Slovakia, Slovenia, Lithuania)
Other country need to normal Customs clearance,and we are not sure whether you need to pay the Import tax.
This item is about 4 kg weight,it must shipping via DHL,FedEx,UPS or other Express(unless Russia and Brazil).
1. Within one year: Sent the broken part for replace free.(unless human destruction)
2. Above one year: Supply broken part for replace,please pay the cost and shipping fee.
The item is include the drilling hole diagram,so it is easy to drill the correct hole to install the lock.
We can provide the Tutorial video for installing / programming.
Operate the lock by the manage card (adding fingerprint / ID card / setting password)
Max support 100 pcs fingerprint registering. Max支持100 pcs 指纹注册。
(New updated the Semiconductor reader,no have the back light in the fingerprint reader)
Semiconductor Fingerprint Reader
The card was encrypted that is prevent copying,so if you need more cards please contact us.
Max support 200 pcs registering.
Support 6 digits password. 支持6位密码。
You can input any number before or after correct password (Guard against peeping)
Continuously input the wrong password 5 times,the keypad will be locked 5 minutes (More Security)
Locked & Unlock by the handle up and down;手柄上下锁定和解锁
There is a inside locked device on the back side. 背面有一个内锁式设备
In the front of the lock.If the battery no have any power,you can replace the battery from outdoor.
How to open the battery jar,please follow this picture.
It is the backup unlock key. 它是备份解锁密钥。
Please uncover the cover with magnetic that can see the keyhole. 请打开带有磁性的盖子，可以看到钥匙孔。
With anti mechanical violence,only real cylinder can real anti-thief 有了反机械暴力，只有真正的气缸才能真正防盗
Class C lock cylinder is manufactured according to the safety standard of national .The key adopts double side double row
with inner grooves + side marble design,and the inner of lock cylinder adopts multi track double marbles.The anti drilling
experiments have exceeded the national C level lock core standards.Higher security factor,better user experience.The technical
open time is two times of class B lock cylinder,and even can not open,fully beyond the B level lock more.
When installing the lock,please see the details of this picture carefully.
How to adjust the handle,please see the installation video.
Push the lock tab using a bolt driver and adjust it,Please follow this picture.
Please read the size careful whether it suit for your door. You can contact us about it.
Measure The thickness of the door, The length of the liner,The width of the liner.
If you are not sure whether it can replace your old lock,please contact us and tell us the details of your old lock.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.