1. Global shipping. In addition, we support the Business Express, such as DHL, EMS, ARAMEX, etc.
2. We only ship to confirmed order address. Your order address MUST MATCH your shipping address. And Russian buyers please leave us your full name, which is very important.
3. If you have not received your shipment within 45 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
4. Russian friends, please pay attention. We provide Russian logistics line for you, providing a home delivery service, please keep the phone open, make sure the information you provide is correct. If you provide incorrect information, cause you can not timely receipt of the parcel, we are not responsible and refused disputes. If this lead to second delivery, buyers should pay the delivery cost by themselves, please understand.
1. It’s our ultimate goal to make sure you have a pleasant shopping experience. Please leave us positive feedback and 5 stars rating if you are satisfied with our product and service.
2. We are working hard to fulfill your requirements. But if you have any problem when receive the parcel, please contact us by message or Trade Manager. Please DO NOT open dispute before communicate with us. We have a number of high-quality Gold Sale customer service will get back to you in 24 hours, they will give you the most professional feedback.
3. We understand the concerns and frustrations you might have, and will endeavor to resolve all issues. Please give us the opportunity to solve any problem. Thank you for your effort to make this sale and purchase experience a happy one.
1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days. It is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#.
3. Full amount will be refund to you upon receipt of the item in its original condition and packaging with all components and accessories included.
1. The item will be declared at low value to help buyers avoid import duty. In most cases, buyers will not be taxed by the customs. But please be noted that buyer is responsible for any import duty and local tax if there is any.
2. When delivery, please check up your parcel before signed it. If you find the parcel is abnormal, you can refuse to sign.